Return and Exchange policy
We do our very best to make you happy! If something isn't right with your order, please contact us for order assistance. Please review our Returns & Exchanges Policy and instructions below. Items that are returned that meet the criteria will be issued a store credit towards the purchase of your next item or an exchange. All policies described below apply only to online purchases made through our website.
Please note that colors can vary. Do not make your purchase decision based on the colors you see on screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched.
How To Make A Return
- Make sure your item fits our return criteria below.
- Email us at email@example.com with:
- Order #
- Reason for your return.
- Please specify if your item was a gift.
- We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
- Items that are returned will be issued a store credit in the form of a gift card towards a purchase of your next item.
- Please send all returns to:
P.O. Box 5111
Framingham, MA 01701
Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customer are responsible for any associated shipping charges.
How To Make An Exchange
Exchanges will be treated the same as a return and will follow the same guidelines. Upon receiving your return items, we will issue you store credit in the form of a gift card for you to place an order on the item you wish to exchange for. Please note you are responsible for all additional shipping charges.
Returns & Exchanges Criteria
- Items must be returned within 10 days of receiving it.
- All items must be unused.
- All items must be in the original packaging and in good condition.
- All shipping costs are the responsibility of the customer and is non-refundable.
- Upon inspection, the item has to be in resalable condition.
Items with any of the following conditions cannot returned:
- Items with broken product seals.
- Items that have been damaged through customer use or abused.
- Items not purchased through Hebiss.com
*Note: Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable.
TERMS & CONDITIONS
- Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
- Returns & Exchanges that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees, or denial.
- You will receive an email confirmation once your Return or Exchange has been processed.
- By purchasing from Hebiss.com, you accept these terms and conditions.